Terms of Service

Bookings:

All bookings must be made at least a week in advance to avoid disappointment. To make an appointment please call 0333 5777 110 or email us at info@styledoctors.com.

Cancellations:

If for any reason you are unable to make your appointment, you must inform Style Doctors personal stylists as soon as possible before the scheduled time. If less than one weeks notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is not possible. If between 7-14 working days notice is given your fee will be refunded (however an admin charge of £45 will be deducted). Cancellations over 14 working days are refunded minus 5% of your package fee.

Rescheduling:

You may re-schedule your experience on the condition that you give Style Doctors a minimum of 7 working days notice prior to the date of the experience (for a fee of £25), otherwise you will be expected to attend your day at the agreed date and time.

If more than 14 days notice is given you can reschedule for free and £25 for each subsequent re-schedule.

Please note that due to our demanding scheduling requirements we are unable to cancel at short notice due to illness or other commitments that you may have.

Gift Vouchers:

All packages are available by Gift Voucher and a gift certificate will be emailed out to you on the day of purchase. There is a one year expiry on the vouchers however in some cases we can extend this for a fee. When purchasing gift vouchers online please ensure that you have confirmed that Style Doctors cover your location. Gift vouchers from third parties will need to be collected by the style doctor on the day of the makeover.

We are happy to refund the cost of your voucher as long as the voucher is returned to us within 14 days of receipt and you have not already exchanged or merged it, or made a booking. If you purchased your voucher from a third party we are not able to refund it and any refund would be at the discretion of that third party and you should return your voucher to them.

Travel Expenses:

The company has Style Doctors across the country however there may be some additional travel costs in remote areas. Please enquire before making a booking to avoid disappointment.

Style Questionnaire:

To ensure you get the most out of your session please complete your Style Questionnaire as soon as possible prior to your style session. This will be emailed to you before your day.

Sessions:

Style Doctors Style Consultancy scheduled sessions will usually take place between the hours of 9.30am and 5pm Monday to Saturday. Evening sessions can take place until 10pm at selected locations. Sundays can be booked if agreed by the company.

Guests:

All packages are strictly for one person and spectators can only attend if required for medical reasons and pre-arranged by the company. If a spectator attends without prior notice, they will be asked to pay a spectator fee (full price of package).

PREPARATION FOR YOUR DAY

Home Visit:

Please ensure that you have your clothes in a reasonable order. For example; trousers together, tops together etc. This makes outfit selecting easier. If you have a Summer and a Winter Wardrobe please ensure that these items are all available for your Style Doctor.

Half Day Shopping:

Try to ensure that you wear comfortable clothes and footwear that are easy to take on and off as you’ll be trying on lots of different items in various shops. Try to avoid wearing jewellery as this will often be removed when trying on outfits.

Full Day Shopping:

Comfortable shoes are a must as a lot of walking is involved during this personal shopping experience. Try to wear an outfit that is easy to take on and off. If you are shopping inside a Mall/Shopping centre try to avoid bringing a heavy coat. Try to avoid wearing jewellery as this will often be removed when trying on outfits.

Total Makeover:

Please ensure that you have your clothes in a reasonable order. For example; trousers together, tops together etc. This makes outfit selecting easier. If you have a Summer and a Winter Wardrobe please ensure that these items are all available for your Style Doctor. Try to ensure that you wear comfortable clothes and footwear that are easy to take on and off as you’ll be trying on lots of different items in various shops.

Hourly:

Wear comfortable clothing and footwear. Depending on the time booked this can be very fast paced.

Online Personal Stylist:

Please ensure that you fill in your questionnaire as thoroughly as possible and attach as many recent photographs of yourself.

Enjoy your session and remember….Look Good Feel Great!

Payment:

We accept all major credit and debit cards over the phone and Paypal for online payments. BACS payments are also accepted. All payments must be completed on the day of the style session.

An invoice will arrive via email after booking-in your date. Dates are not secured until payment is received.

Aftercare:

We offer discounts to returning customers. For packages over three hours each client will receive a Style Board curated by their personal stylist which will be sent electronically around a week after the session.

Belongings:

Clients are responsible for their belongings during the course of a personal shopping experience. The company does not accept responsibility for any lost property during the course of style sessions.

Legal:

Style Doctors Style Consultancy are committed to protecting your privacy. We do not disclose any customer information to any third party. All personal details submitted to us are for our use only. We will never pass your personal data to a third party.

Data Collection:

We will only collect details about you when you place an order. To place an order these will include your name and address, your email address, and various other details necessary to complete a transaction and fulfil your order. We do not collect any information which may be deemed “sensitive personal data” under the Data Protection Act 1998.

Protection:

We will not retain any details that you provide, except for your email address. All client and enquirer’s email addresses are automatically entered into a database so they may receive occasional emails from us about our products or general advice about our products which may benefit them. We will give you the chance to refuse any marketing emails from us by unsubscribing at the bottom of any sent emails or by email info@styledoctors.com

Consent:

Your submission of an order is deemed to be your consent to provide us with your details. We use no other means of data collection.

Credit & Debit Card Payments:

We do not collect any credit or debit card details. For online and telephone payments we use Paypal. To view the terms of service for Paypal please visit paypal.com. With prior agreement with the customer the outstanding balance will be taken from the payment card on the day of the makeover. Prices shown include V.A.T when and where applicable.

Company:

Style Doctors is a trading name of Style Doctors Limited registered in England. Company number 05103572. VAT No. 251 3851 18. Style Doctors® is a registered trademark of Style Doctors Ltd in the UK and USA.