Bookings:
To make an appointment please WhatsApp +447944167050 and you can email us at info@styledoctors.com
Please note that bookings are not secure until payments have been made. All bookings should preferably be made at least a week in advance to avoid disappointment.
Cancellations:
If for any reason you are unable to make your appointment, you must inform Style Doctors personal stylists as soon as possible before the scheduled time. If less than one weeks notice of cancellation is given, 100% percent of your total fee will be non-refundable and rescheduling is not possible. Cancellations over 7 working days are refunded (less a card transaction processing fee).
Rescheduling:
You may reschedule your experience on the condition that you give Style Doctors a minimum of 7 working days notice prior to the date of the experience. A rescheduling free will be charged.
If more than 14 days notice is given you can reschedule for free.
Please note that due to our demanding scheduling requirements we are unable to cancel at short notice due to illness or other commitments that you may have.
Gift Vouchers:
All packages are available by Gift Voucher and a gift certificate will be emailed out to you on the day of purchase. There is a one year expiry on the vouchers however in some cases we can extend this for a fee. When purchasing gift vouchers online please ensure that you have confirmed that Style Doctors cover your location. Gift vouchers from third parties will need to be collected by the style doctor on the day of the makeover.
We are happy to refund the cost of your voucher as long as the voucher is returned to us within 14 days of receipt and you have not already exchanged or merged it, or made a booking. If you purchased your voucher from a third party we are not able to refund it and any refund would be at the discretion of that third party and you should return your voucher to them.
Travel Expenses:
The company has Style Doctors across the country however there may be some additional travel costs in remote areas. For areas over 55 minutes from London and Manchester, travel costs apply.
Style Questionnaire:
To ensure you get the most out of your session please complete your Style Questionnaire as soon as possible prior to your style session. This will be emailed to you before your day.
Sessions:
Style Doctors Style Consultancy scheduled sessions will usually take place between the hours of 10am and 7pm Monday to Saturday and 12pm – 6pm for shopping sessions on Sunday’s. Evening sessions can take place until 10pm at selected locations.
Guests:
All packages are strictly for one person and spectators can only attend if required for medical reasons and pre-arranged by the company. If a spectator attends without prior notice, the company reserves the right to terminate the session.
Experiences: problems on the day
We welcome your feedback on all of our Experiences. If you encounter a problem on the day, please immediately bring it to the attention of the company.
If you have attempted resolution but the problem was not resolved on the day, please contact us by email or via our webchat service within a week of your Experience (providing your name, your stylists name and booking date).
PREPARATION FOR YOUR DAY
Wardrobe Edit:
Please ensure that you have your clothes in a reasonable order. For example; trousers together, tops together etc. This makes outfit selecting easier. If you have a Summer and a Winter Wardrobe please ensure that these items are all available for your Style Doctor.
Personal Shopping:
Try to ensure that you wear comfortable clothes and footwear that are easy to take on and off as you’ll be trying on lots of different items in various shops. Try to avoid wearing jewellery as this will often be removed when trying on outfits.
Payment:
We accept all major credit and debit cards over the phone and online payments. An invoice will arrive via email after booking-in your date. Dates are not secured until payment is received.
Aftercare:
Clients will receive style suggestions curated by their personal stylist which will be sent electronically around one week after the session.
Belongings:
Clients are responsible for their belongings during the course of a personal shopping/styling experience with Style Doctors. The company does not accept responsibility for any lost property during the course of style sessions.
Governing Law:
By booking a service with Style Doctors, you agree to be bound by these Terms and Conditions. These terms are governed by and construed in accordance with the laws of England and Wales.
